Billing

The Billing page is built around interview packs: you buy a block of interviews sized to your hiring and use it at your own pace. Access it from Settings > Billing. The page adapts to where you are:

• Before your first pack, the page leads with the calculator: enter your numbers and a live price renders immediately. Adjust the fields and the price follows.
• Once you own a pack, the page leads with your balance: a ring showing used versus bought, the remaining interview count (it never expires), and your spending picture.

See Interview Packs for how packs, volume pricing, top-ups, and refunds work.

Your balance

The balance view shows:

The spending limit can never go below what is already used or held. When your remaining headroom runs low, the meter caption turns amber with a quick link to raise the limit. When your remaining interviews run low, the "Buy another pack" link escalates the same way; buying again adds to your balance — your interviews combine, nothing resets, and your volume rate keeps counting.

Your volume rate

A ladder shows every pricing range and its per-interview rate, with a solid fill up to where your cumulative volume stands and a marker at the next rate drop. The more interviews you buy over time, the lower your rate.

Your plan

If we've assigned your organization a plan (for example, a partner arrangement) or you hold a base subscription, it appears as a quiet card lower on the page with the plan name, its price, and two meters: seats and active postings.

A base subscription is managed right on the card: Manage opens a chooser listing every published tier and monthly line (extra seats, integrations). Pick your configuration and the new monthly total prices live; the confirm step lists exactly what changes before anything commits. Additions are prorated and billed now; removals credit your next invoice; seat lines can never be removed below the seats your team is using. Pack customers without a base subscription get a Set up a base subscription link in the same spot. Admin-assigned plans stay managed by us.

Purchases and refunds

A collapsed card under your balance keeps the complete log of every pack you've ever bought: the purchase date, interviews bought, and interviews used. Rows still inside the 30-day refund window with unused interviews carry a Refund unused action for billing owners — what you used is charged at the rate your actual volume earned; the rest comes back. Every pack purchase also produces a Stripe invoice, so the same purchases appear in Invoice History with receipts.

Payment

• Complete Your Payment — when a purchase awaits its card, a card on the page links to Stripe's secure checkout. Your balance activates automatically after payment; the page updates in real time.
• Payment issue — if a card charge fails, an amber banner appears with an Update card action for billing owners (it opens Stripe's portal). Candidates mid-interview always get to finish.
• Paused — if the issue isn't resolved, new invites pause until the outstanding balance settles. Nothing you've bought is lost.
• Invoice History — after your first payment, every invoice lists with its date, amount, status, and PDF link.

Who can buy

Viewing the page needs no special access — any team member can see the balance and prices. Buying, refunding, and changing the spending limit need billing access (owners and admins).

Everyone else sees a Request this button beside the action instead. One click sends your billing owner a notification and email carrying exactly what you proposed — the sized pack and its price, or the full plan configuration and its new monthly total — so they can approve it without a follow-up conversation.