Getting Help
Use the AI support assistant, create support tickets, and track your requests.
Talent Systems provides multiple ways to get help when you need it — from an instant AI assistant to direct human support.
AI Support Assistant
The chat widget in the bottom-right corner of every page is an AI-powered assistant that can answer questions about the platform instantly. It searches documentation to give you accurate, contextual answers with links to relevant help articles.
Using the Assistant
Click the chat bubble in the bottom-right corner of any page
Type your question or click one of the suggested topics
The assistant responds with documentation links and direct answers
If the assistant can't fully answer, it will offer to create a support ticket for you
The assistant offers different suggested topics depending on which page you're on. On the Sessions page, you'll see session-related suggestions. On Settings, you'll see configuration ones.
Creating Tickets Through the Assistant
The AI assistant can create support tickets directly from the conversation:
- Say "create a ticket" or "I need human help"
- The assistant summarizes your issue and asks you to confirm before creating anything
- It creates the ticket with subject, description, and priority extracted from your conversation
- You receive a confirmation card with your plan's response SLA and a link to view the ticket
You can also click the envelope icon in the chat header to fill out a ticket form manually without going through the AI flow.
Support Tickets
Creating a Ticket
Ask the AI "create a ticket" or "I need human help." The assistant confirms details before creating anything, so there are no surprise tickets.
Go to Support in the sidebar
Click New Support Request
Fill in the subject, description, and priority level
Submit
Priority Levels
| Priority | When to Use |
|---|---|
| Low | General questions, feature requests |
| Normal | Need help with something but not blocked |
| High | Blocking your work, need a timely response |
| Urgent | Critical issue affecting your hiring pipeline |
Tracking Your Tickets
The Support page shows all your tickets with:
- Status badges — Open, In Progress, Resolved, Closed
- Unread count when the support team has replied
- Click-through to view the full conversation thread
Replies appear in real time. You'll also receive an email notification whenever your ticket gets a response.
Response Times
| Plan | Response SLA |
|---|---|
| Preview | 72 hours |
| Core | 48 hours |
| Pro | 24 hours |
| Enterprise | 4 hours |
Your plan's SLA is shown when you create a ticket and in your confirmation email.
Reopening Tickets
If a resolved ticket needs more attention, reply to it from the Support page. Your reply automatically reopens the ticket and notifies the support team.